Return & Refund Policy

At Filoura, we want you to love every piece you bring into your home and wardrobe. If you are not completely satisfied with your purchase, we are happy to assist you in accordance with the policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must be:

• Unused, unworn, unwashed, and in its original condition
• Free from stains, odors, damage, or signs of use
• Returned with all original tags, labels, and packaging
• Accompanied by proof of purchase or your order number

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at Support@filouraofficial.com with your:

• Order number
• Name and email address used for the order
• Item(s) you wish to return
• Reason for the return
• Photos of the item if it arrived damaged, defective, or incorrect

Please do not send a return without first contacting us. Return instructions and the appropriate return address will be provided after your request is reviewed.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning your order. Filoura is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photographs of the item and packaging.

Once verified, we will work with you to provide an appropriate replacement, exchange, or refund at no additional return-shipping cost to you.

Handcrafted & Hand-Printed Products

Many Filoura products are handcrafted or feature traditional hand-block printing techniques.

Minor variations in color, print placement, pattern alignment, texture, and other handcrafted details are natural characteristics of these products and help make each piece unique. These reasonable variations are not considered manufacturing defects.

Non-Returnable Items

For hygiene, safety, or customization reasons, the following items are generally not eligible for return:

• Items marked Final Sale
• Gift cards
• Personalized or custom-made products
• Items that have been used, worn, washed, altered, or damaged after delivery
• Products returned without their original tags or packaging
• Earrings and other pierced jewelry once opened or worn, for hygiene reasons

Any additional product-specific return restrictions will be stated on the applicable product page.

Exchanges

If you would like a different size, color, or product, please contact us. Exchanges are subject to product availability.

The quickest option may be to return the eligible original item and place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you regarding approval.

Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days after the refund is processed for the amount to appear in your account, depending on your bank or payment provider.

Shipping charges are not refundable unless the return resulted from an error by Filoura or an eligible damaged/defective product.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact Us

For questions regarding returns, refunds, exchanges, or damaged products, please contact:

Filoura LLC
Email: Support@filouraofficial.com
Website: filouraofficial.com

We appreciate you choosing Filoura and hope every piece brings beauty, comfort, and elegance into your everyday.