Shipping Policy

Thank you for shopping with Filoura. We carefully prepare and package every order to ensure your purchase arrives safely and beautifully.

This Shipping Policy applies to purchases made through filouraofficial.com.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

During holidays, sales, product launches, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

U.S. Shipping

We currently ship to addresses within the United States.

Estimated standard delivery after processing is generally:

3–7 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, weather, holidays, and other circumstances outside our reasonable control.

Shipping Rates

Shipping charges, when applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, Filoura may offer free shipping promotions or free shipping for orders meeting a specified purchase amount. Any applicable terms will be displayed on our website or during checkout.

Order Tracking

When tracking is available, you will receive a tracking number by email or other contact method provided during checkout after your order ships.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@filouraofficial.com

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Lost, Delayed, or Missing Packages

Once an order has been transferred to the shipping carrier, delivery may occasionally be affected by circumstances outside Filoura's control.

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us. We will assist you in reviewing the tracking information and, where appropriate, contacting the carrier.

If tracking shows that a package was delivered but you cannot locate it, please check around your property and with household members or neighbors before contacting us.

Damaged Packages

Please inspect your order upon delivery.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible at support@filouraofficial.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the shipping packaging if it was damaged

Once reviewed, we will work with you toward an appropriate resolution in accordance with our Return & Refund Policy.

Multiple Shipments

Orders containing multiple products may occasionally arrive in separate packages.

If this occurs, you may receive separate tracking information for each shipment. You will not be charged additional shipping fees solely because we choose to fulfill your order in multiple shipments.

Pre-Orders & Made-to-Order Items

Pre-order, personalized, custom, or made-to-order products may require additional processing time.

When applicable, estimated processing or shipping information will be provided on the product page or communicated to you separately.

International Shipping

International shipping availability may vary.

If international shipping is offered at checkout, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated.

Filoura does not control customs processing times or charges imposed by foreign authorities.

Returns

Shipping-related returns and refunds are subject to our Return & Refund Policy.

Original shipping charges are generally non-refundable unless otherwise required by law or the return results from an eligible error by Filoura.

Contact Us

For questions regarding shipping, delivery, or your order, please contact:

Filoura LLC
Email: support@filouraofficial.com
Website: filouraofficial.com
Texas, United States

We appreciate your patience while your order makes its way to you and thank you for choosing Filoura.