Terms of Service

Last Updated: August 15, 2026

Welcome to Filoura. These Terms of Service (“Terms”) govern your access to and use of filouraofficial.com and your purchase of products from Filoura LLC (“Filoura,” “we,” “us,” or “our”).

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian where required.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or other material intended to interfere with the operation or security of our website.

2. Products and Services

Filoura offers products that may include home textiles, bedding, bath linens, table linens, apparel, jewelry, accessories, and related lifestyle products.

We make reasonable efforts to display product descriptions, photographs, colors, measurements, and other information as accurately as possible.

However, colors and appearance may vary depending on your device, screen settings, lighting, and manufacturing process.

3. Handcrafted Products

Some Filoura products are handcrafted, hand-finished, or created using traditional techniques such as hand-block printing.

Small variations in color, pattern placement, print alignment, texture, dimensions, or finish may naturally occur. These variations are part of the handcrafted character of the product and do not necessarily constitute defects.

4. Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors, product descriptions, promotions, discounts, or other inaccuracies.

Applicable taxes and shipping charges may be calculated and displayed during checkout.

5. Orders

We reserve the right to accept, reject, limit, or cancel an order when reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized transactions

• Incorrect pricing or product information

• Product availability issues

• Payment verification problems

• Orders that appear intended for unauthorized resale

• Errors affecting inventory or fulfillment

If we cancel an order after payment has been collected, the applicable amount will be refunded.

6. Payment

You agree to provide current, complete, and accurate billing and payment information when making a purchase.

Payments may be processed through Shopify or other third-party payment providers available at checkout.

Your use of a third-party payment service may also be subject to that provider's terms and privacy practices.

7. Shipping and Delivery

Shipping costs, available delivery methods, and estimated delivery times may be displayed during checkout.

Delivery dates are estimates unless expressly stated otherwise. Delays may occur due to carriers, weather, customs, holidays, supply disruptions, or circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete shipping address.

8. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Please review that policy before completing your purchase.

9. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions, including expiration dates, minimum purchase requirements, product exclusions, or limitations on combining promotions.

We reserve the right to modify or discontinue promotional offers as permitted by law.

10. Intellectual Property

Unless otherwise stated, the Filoura name, logo, branding, product photography, graphics, designs, website content, text, packaging designs, and other original materials are owned by or licensed to Filoura LLC and are protected by applicable intellectual-property laws.

You may not reproduce, copy, distribute, modify, sell, commercially exploit, or otherwise use our intellectual property without prior written authorization.

11. User Content and Reviews

If you submit a product review, photograph, comment, feedback, or other content through our website, you represent that you have the right to submit that content.

You must not submit unlawful, fraudulent, defamatory, threatening, abusive, infringing, or malicious content.

We may moderate or remove content where reasonably necessary or legally required.

12. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, payment providers, social-media platforms, shipping providers, or other services.

We are not responsible for the content, policies, availability, security, or practices of independent third-party services.

Your use of those services may be governed by separate terms and policies.

13. Prohibited Uses

You may not use our website or services to:

• Violate applicable laws or regulations

• Infringe intellectual-property rights

• Submit false or misleading information

• Transmit malicious software or harmful code

• Attempt unauthorized access to our systems

• Collect or misuse another person's personal information

• Interfere with the security or operation of our website

• Engage in fraudulent activity

We may restrict or terminate access where appropriate for violations of these Terms.

14. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Filoura LLC and its owners, employees, affiliates, representatives, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

Nothing in these Terms limits liability where doing so would be prohibited by applicable law.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Filoura LLC and its affiliates, employees, representatives, and service providers from claims, liabilities, damages, or reasonable expenses arising from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.

17. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using our website, you acknowledge that your information may be processed as described in that policy and as permitted by applicable law.

18. Changes to These Terms

We may update these Terms periodically to reflect changes to our business, website, services, or applicable legal requirements.

The updated version will be posted on this website with a revised “Last Updated” date. Your continued use of our services after an update constitutes acceptance where permitted by law.

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

20. Governing Law

These Terms are governed by the laws applicable to Filoura LLC in the State of Texas, United States, without regard to conflict-of-law principles, except where applicable consumer-protection laws provide otherwise.

21. Contact Information

Questions regarding these Terms of Service may be sent to:

Filoura LLC
Email: Support@filouraofficial.com
Website: filouraofficial.com
Texas, United States

By using filouraofficial.com or purchasing from Filoura, you acknowledge that you have read and agree to these Terms of Service.